“Fill in the Blanks”
Conflict can happen:
_____________________
Resolving conflict starts with:
______________________
The best type of communication style to have when managing conflict is:
_______________________
Self-Management looks like:
__________________ ____________________ __________________
List several steps of the collaborative cognitive problem-solving process:
__________________ ____________________ ___________________
__________________ ____________________ ___________________
Word Bank
-Examine the causes of the problem -Maintaining a calm composure
-Self-Management -Naturally -Consider reasonable compromises
-Assertive Communication -Identify the problem
-Evaluate the outcome -Controlling your body language -Determine solution implementation
-Being mindful of bias/stereotypes
-Consider the sustainability of the solution